Frequently Asked Questions

Everything you need to know about your Phanteks shopping experience.

What shipping methods do you offer?

We provide standard, expedited, and priority shipping options across the globe. Delivery times vary by location, but standard shipping typically takes 3-7 business days.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA) process.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do Phanteks products come with a warranty?

Yes, all Phanteks cases, cooling products, and accessories come with a limited manufacturer's warranty. The duration varies by product category, ranging from 2 to 5 years.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select regional payment providers to ensure a secure checkout experience.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.