Returns & Exchanges

At Phanteks, we stand behind the quality of our PC hardware and accessories with a 30-day return policy for items in their original packaging. We strive to ensure every builder is satisfied with their setup through a streamlined exchange and refund process.

1

Initiate Request

Contact our support team or log into your account to submit a Return Merchandise Authorization (RMA) request within 30 days of delivery.

2

Prepare Shipment

Securely pack your item in its original retail packaging, including all manuals, cables, and mounting hardware to ensure a full refund.

3

Attach Label

Affix the provided RMA shipping label to the outside of your package and drop it off at any authorized carrier location.

4

Inspection & Refund

Once our technicians verify the product's condition, we will process your refund or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing